Returns & Refund Policy

Last updated: October 30, 2025.

At Cravino, we take great care to ensure every cookie is baked fresh, packed safely, and delivered with love.
Since our products are perishable food items, we do not accept returns or provide refunds once an order has been placed and dispatched.

However, your satisfaction is important to us, and we’re always here to help in case of any genuine concerns.

1. No Returns or Exchanges

All products sold on www.cravino.in are non-returnable and non-exchangeable due to their perishable nature.
Please make sure to review your order details carefully before confirming your purchase.

2. Damaged or Incorrect Orders

In the unlikely event that your order is damaged in transit or you receive the wrong item, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please share the following details via email at swastikcookies@gmail.com:

Order number
A brief description of the issue
Clear photos of the product and packaging

After reviewing your request, our team may issue a replacement or store credit (depending on the situation).
Please note that decisions are made on a case-by-case basis and at the sole discretion of Swastik Enterprises.

3. Cancellations

Orders can only be cancelled before they are processed for dispatch.
Once an order is baked, packed, or shipped, it cannot be cancelled or refunded.
To request a cancellation, contact us immediately at swastikcookies@gmail.com or +91 7045589270.

4. Refund Timelines (if applicable)

If a refund is approved (in rare cases such as order cancellation before dispatch or product unavailability), the amount will be credited to your original payment method within 7–10 working days, depending on your bank or payment provider.