Terms of Service

Last updated: October 30, 2025

Welcome to Cravino, operated by Swastik Enterprises (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website [www.cravino.in] (the “Site”) and any purchases made through it. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site.

1. General Information

Swastik Enterprises operates the online store “Cravino,” which sells homemade cookies and related products within India.
By visiting our Site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and policies referenced herein.

2. Eligibility

You must be at least 18 years of age to use this Site or make purchases. By using this Site, you represent that you are at least 18 years old or have obtained consent from a parent or legal guardian.

3. Products and Services

All products are homemade and freshly prepared. Product descriptions, images, and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We make every effort to display product colors and details accurately, but we cannot guarantee your device’s display will be entirely accurate.

4. Pricing and Payment

All prices listed on the Site are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We accept payments through the secure payment gateways available on Shopify. By submitting payment information, you represent and warrant that you have the legal right to use the payment method provided.

5. Shipping and Delivery

We currently ship only within India.
Estimated delivery timelines are provided at checkout but may vary due to location, courier delays, or unforeseen circumstances.
Once an order is shipped, customers will receive a tracking link or confirmation via email or SMS.

6. No Returns or Refunds

Due to the perishable nature of our products, we do not accept returns or provide refunds under any circumstances.
In the rare event that your order is damaged or incorrect, please contact us within 24 hours of delivery at swastikcookies@gmail.com with photos and order details, and our team will review it on a case-by-case basis.

7. Accuracy of Information

We strive to ensure that all information on our Site is accurate and up to date. However, errors such as typographical mistakes, inaccuracies, or omissions may occur. We reserve the right to correct such errors and update information at any time without prior notice.

8. Intellectual Property

All content on this Site, including text, images, logos, graphics, and product designs, is the property of Swastik Enterprises and is protected under applicable copyright and trademark laws.
You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Swastik Enterprises shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products, including but not limited to loss of data, profits, or goodwill.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

11. Contact Information

For any questions about these Terms or our products, please contact us at:
📧 swastikcookies@gmail.com
📞 +91 7045589270